The eLearning Center for Augusta State University

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

Socializing at Work
Time: 2.0 hour(s)
Summary:
This course provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression.
Objectives:
* Recognize the importance of making a good first impression.
* Determine the networking techniques most effective for you.
* Differentiate between strategic and serendipitous networking.
* Overcome the fears you may have about talking to strangers at a business or social event.
* Prepare a personal profile for each member of your networks.
* Prepare yourself to have successful conversations.
Topics:
* Learning to network
* Letting others help you
* Surpassing your fears
* Prioritize and prepare
* Controlling your body language
* Enter, connect, exit
* Socializing with savvy

Understanding Behavioral Intentions
Time: 2.0 hour(s)
Summary:
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.
Objectives:
* Describe the four general intents that determine how people respond in situations.
* Identify ten general types of troublesome behavior.
* Build relationships with individuals who display the ten general types of troublesome behavior.
Topics:
* What are the four intents
* The first intent
* The second intent
* The third intent
* The fourth intent
* Recognizing the results

Choosing Your Approach
Time: 1.0 hour(s)
Summary:
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
* Identify the four choices you can make when dealing with problem people.
* Use blending and redirecting to reduce differences between people.
* Identify and practice the five steps to good listening.
* Identify five techniques that have a positive influence on relationships.
Topics:
* Four choices
* Reduce differences
* Listen to understand
* Reach a deeper understanding
* Speak to be understood