Course Description
Course Outline
Socializing at Work
Time: 2.0 hour(s)
Summary:
This course provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression.
Objectives:
* Recognize the importance of making a good first impression.
* Determine the networking techniques most effective for you.
* Differentiate between strategic and serendipitous networking.
* Overcome the fears you may have about talking to strangers at a business or social event.
* Prepare a personal profile for each member of your networks.
* Prepare yourself to have successful conversations.
Topics:
* Learning to network
* Letting others help you
* Surpassing your fears
* Prioritize and prepare
* Controlling your body language
* Enter, connect, exit
* Socializing with savvy
Understanding Behavioral Intentions
Time: 2.0 hour(s)
Summary:
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.
Objectives:
* Describe the four general intents that determine how people respond in situations.
* Identify ten general types of troublesome behavior.
* Build relationships with individuals who display the ten general types of troublesome behavior.
Topics:
* What are the four intents
* The first intent
* The second intent
* The third intent
* The fourth intent
* Recognizing the results
Choosing Your Approach
Time: 1.0 hour(s)
Summary:
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
* Identify the four choices you can make when dealing with problem people.
* Use blending and redirecting to reduce differences between people.
* Identify and practice the five steps to good listening.
* Identify five techniques that have a positive influence on relationships.
Topics:
* Four choices
* Reduce differences
* Listen to understand
* Reach a deeper understanding
* Speak to be understood
More Information
| Language | English |
| Course Length | 5.00 hours |
| Duration of Access | 1 year |
| Instructor | Self Study |
| Vendor | Webucator (Read more about Webucator accreditation.) |
| Course Certification | Otterbein College awards 1 CEU for every 10 hours of successfully completed course work. For the average completion time of any course, see the course outline. Select the category of courses you are interested in and then select the specific course. Average course completion time is listed under "Time" on each course catalog page. Students pay Otterbein College a $15 (subject to change) CEU application fee for each course completed for CEU credit. |
| Prerequisites/Audience | This series is for anyone interested in building professional relationships. |
| Requirements/Materials Included | The following are the minimum user system requirements necessary to enjoy maximum access to the HTML-based courses: 200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800x600 is recommended). Windows 95, 98, NT, 2000, or XP Internet Explorer 5.0 or higher required. An Authorware plug-in is used for course simulations but is not required to run the courses. It can be installed the first time you take a course by following the instructions shown on the Web page. The Macromedia Flash Player is used for course introductions and activities, but is not required to run the courses. It can be installed the first time you take a course by following the instructions shown at login. Netscape and AOL browsers are not supported. We do not formally support our courseware on the Macintosh platform. If you choose to try to use the courses on a Macintosh, you need to be aware that they will not have full functionality, specifically within the Authorware simulations and the supplied files. However, if you are a Macintosh user and make use of a Windows emulator, Authorware simulations and supplied files may function. Since we do not test with Macintosh or Windows emulators, we cannot guarantee our courses on the Macintosh platform. The courses play well through 56 KB modems. Of course, play is faster as connection speeds increase. The traditional HTML-based courses are designed for highly efficient, real-time presentation with an average page size under 20 K. The Business Skills Video courses use streaming media at a rate of 15 Frames Per Second. The media is sent in a continuous stream and is played as it arrives rather than waiting for the complete file to download. |